How to Gracefully Recover From a Major Mistake at Work

Several years ago, I had a co-worker—we’ll call her Jane—who was assigned to work with our SVP’s office on a high-profile event. The project (and the staff, for that matter) was pretty rough, and Jane would often come to the rest of us at the end of a stressful day to air her woes of angry emails, unreasonable demands, and generally difficult people.